Ardex Certified Installer status means the install crew has been trained on Ardex systems, follows Ardex spec on every job, and delivers the documentation that supports Ardex system warranty. Gatineau Concrete maintains certified-installer status across the Ardex product range so every Ardex project benefits from the full system warranty rather than the limited product-only warranty.
Ardex product warranty covers the product if installed to spec by a certified installer. Without certification, the warranty defaults to product-only, which means Ardex replaces the failed product but does not cover labor, removal, or consequential damage. With certification, the warranty extends to system-level coverage, which is what customers actually need when a waterproofing or overlay system fails.
We maintain certification across the Ardex product range we install, which means every project benefits from system warranty rather than the limited product-only fallback. The cert also means the install crew has been through Ardex training on prep, primer, mix, install and cure for each product.
We confirm which Ardex system fits your project (overlay, SLU, repair, waterproofing) and which certification covers that system. Most major Ardex systems are within our certification scope.
Install to certified spec
The install follows the Ardex spec the certification covers, including prep, primer, mix ratios, install method, cure conditions, and any documentation the system requires for warranty support.
Document install for warranty
As-built dimensions, batch records, install photos, and any test results are captured during the install to support the Ardex system warranty submission at project close.
Submit and hand off warranty
The complete install documentation is submitted to Ardex for system warranty registration, and the warranty documentation is handed off to you at project close for your records.
Beyond product warranty
System Warranty Is Different From Product Warranty
Product warranty replaces a failed product; system warranty addresses the install. When a waterproofing membrane fails, product warranty gets you new membrane material; system warranty gets you the labor and disruption to install it. The difference is significant in commercial projects.
Our certification scope covers the Ardex products we install regularly. Coordinate with any of our Ardex services and the certification status carries through the project across our broader brand specialty work.
What certification covers, warranty difference, training and project coverage.
Crew has completed Ardex training on specific systems, follows Ardex install spec, and submits documentation supporting Ardex system warranty. Not every contractor handling Ardex products has certification; we maintain it because it changes what customers actually receive.
Product warranty replaces a failed material; system warranty addresses the actual cost of correcting a failure (labor, demolition of overlying work, consequential damage). For commercial projects especially, the difference is significant.
Our certification covers the Ardex products we install regularly: overlays, SLU, repair mortars, waterproofing systems. Less common products may require additional verification; we confirm at quote time.
As-built dimensions, batch records, install photographs, any required testing. The package is submitted to Ardex for system warranty registration and a copy is delivered to you at handoff.
Slightly, reflecting the training, documentation, and submission overhead. The cost difference is small compared to the value of system warranty over product warranty on commercial projects.
Client reviews
What Gatineau Clients Say About Certified Ardex Install
System warranty on our Ardex waterproofing install. The cert paperwork was delivered at handoff; if anything fails, the warranty covers the actual cost. Real value for commercial work.
Z. W5
Property Manager, Gatineau
★★★★★
They are the only certified Ardex installer we work with on overlay projects. The warranty submission is part of the install package, not an extra. That changes the value of the install.
Y. W5
Commercial GC, Ottawa
★★★★★
Documentation during install was thorough. Photos, batch records, dimensional verification. Our internal compliance file got the warranty paperwork with no follow-up needed.
Q. W5
Facility Director, Barrhaven
★★★★★
They explained the product-warranty vs system-warranty difference clearly at quote time. Made the value of cert install obvious. Worth the small premium.
X. W5
Operations Lead, Nepean
From the blog
Concrete Guides & Articles
Practical reading on planning, finishes and caring for concrete in Gatineau.
